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Island Shipping Corporation

Passenger Guidelines

Everything you need to know before your trip.

Before You Travel

  • Print or Save Your E-Ticket — A copy of your e-ticket with QR code will be sent to your email after booking. Print it or save it on your phone for easy access at the port.
  • Bring a Valid ID — All passengers listed on the booking must present a valid ID matching their name. Failure to present valid identification may result in refusal of boarding.
  • Be at the Port 1 Hour Before Departure — Boarding gates close 30 minutes before departure. Passengers who cannot check in by this time will be refused boarding. Arrive at least 1 hour early to avoid inconvenience.

List of Valid IDs

  • Government-issued IDs (SSS, GSIS, Voter's ID, Postal ID, Driver's License, PRC, etc.)
  • OSCA ID (required for senior citizen discount)
  • Company ID or Student ID (must have current school year stamp/signature)
  • Philippine Passport
  • PhilHealth ID
  • TIN ID
  • Barangay ID or Certificate

Important Reminders

  1. Exchange your e-ticket for the official boarding ticket at the designated ticket office at the port, if applicable, on or before the departure date.
  2. If exchanging on departure date, do so at least 1 hour before departure time.
  3. Sailing schedules may be changed or cancelled without prior notice due to weather, safety, or operational reasons.
  4. For cancellations or rebooking, please refer to our How to Rebook and How to Refund pages.
  5. Island Shipping's service fee is non-refundable. Refunds are subject to the ferry operator's policies.
  6. Children under 3 years old travel free but must be accompanied by a paying adult. Children ages 3–11 may be eligible for discounted fares depending on the operator.
  7. Senior citizens (60+) and PWDs may avail of discounted fares with valid OSCA or PWD ID.
  8. Pregnant passengers beyond 7 months of pregnancy must present a medical clearance certificate.